Black Friday / Cyber Monday Revenue Turnaround Case Study

Where They Were

After their best year ever in 2023, Queen of the Thrones entered 2024 under significant pressure. FTC compliance issues disrupted momentum and materially impacted performance:

Overall 2024

revenue down over

70% YoY arrow-down

Average Order

Value down

16% arrow-down

Site sessions
down

69% arrow-down

With Black Friday/ Cyber Monday approaching, the business needed a
focused strategy to stabilize revenue and rebuild confidence — fast.

THE CHALLENGE

This was not a typical Black
Friday/ Cyber Monday scenario.

Traffic was lower. Orders were fewer. Timelines
were compressed. At the same time, the site
required a full compliance and UX overhaul.

The objective wasn’t volume at any cost.
It was to drive meaningful revenue with fewer
inputs while protecting margins and brand
integrity
— in just six weeks.

challenge

THE STRATEGY

The core shift was simple and deliberate:

Prioritize Average Order Value over order volume.

strategy

Rather than aggressive
discounting, we focused on:

  • Strong value anchors
  • Simplified buying decisions
  • Margin protection
  • Long-term customer value

strategy

Offer architecture
included:

  • Up to 47% off site-wide
  • $99 Super Bundle as the primary AOV anchor → 689 bundles sold
  • $4.97 100ml Castor Oil one-click upsell, designed to increase cart value without friction → 25.59% take rate

WHAT WE EXECUTED

Alongside Black Friday/ Cyber Monday planning and launch, we completed a focused site overhaul to support both conversion and compliance:

  • FTC-compliant language across the site
  • Full product page overhauls
  • Simplified site navigation
  • Homepage updates to make shopping easier
    and faster
executed

Revenue was driven through:

  • On-site merchandising
  • Email
  • Paid ads on Instagram and Facebook
  • Google ads supporting brand demand rather
    than primary conversion
executed

Equally important were the decisions
to not overcomplicate execution:

  • No checkout rebuild
  • No margin-destroying discounts
  • No overhaul of existing email flows during the
    promo window
executed

Focus stayed on what would move revenue
efficiently.

executed

THE RESULTS

Despite fewer orders and
significantly reduced traffic,
Black Friday/ Cyber Monday 2024
delivered:

results
  • check $753,197.45 in revenue
  • check +36% year-over-year Black Friday / Cyber Monday growth
  • check +40% increase in first-time customers
  • check +54% increase in returning customers
  • check 39K+ new email subscribers added
    during the Black Friday/ Cyber
    Monday window
results

A 36% YoY Black Friday/ Cyber Monday revenue increase during a year
when total sales were down over 70%

PROOF OF OUR RESULTS

proof

WHY IT WORKED

By shifting from volume-driven tactics to value-driven strategy, Queen of the Thrones
generated more revenue with fewer orders, grew owned audience assets, and rebuilt
momentum during one of the most challenging years in the brand’s history.

why
why
why
Previous
Next

Want To See If We Can Do The
Same For You?

Book a Strategy Session Below

LET’S TALK